Privacy Policy

The Pen Company is committed to preserving the privacy of all visitors to our website at Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookie Policy

All about cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used in order to make websites work, or work in a better, more efficient way. Websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (for example by remembering preference settings).

The cookie information we collect for these purposes does not give us access to your computer and does not enable us to obtain personal information other than the data you choose to share with us. Most web browsers automatically accept cookies. You can disable cookies at any time (see below)

What cookies do we use?

Essential cookies are necessary for our site to function and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, the site will not perform as smoothly, for example, if you don't have cookies enabled, you won't be able to put items in the basket, or see your recently viewed items. These cookies expire and will therefore be removed from your computer after two weeks.

Analytics cookies

Analytics cookies collect information about your use of the site to help us to improve functionality. They help us see the most frequently visited pages, record any problems with the site and help show us whether our advertising is effective. They allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. Google will not associate your IP address with any other data held by Google.

Social plug-in tracking cookies

Such cookies are used to track members (and non-members) of social media networks to enable us to deliver personalised content through advertisements.

How do third parties use cookies on our website?

  • Advertisements
  • Identity of user
  • Same as those listed above in the table

How to manage cookies

In addition to the opt-out methods provided about, you can refuse, accept or remove cookies from our website at any time by adjusting the setting on your browser. You can find more information about this procedure via the help menu on your browser. You may wish to refer to for information on commonly used browsers. Please note that if cookies are disabled not all features of our website may operate as intended.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to