Privacy Policy

The Pen Company Privacy & Data Protection Policy (May 2018)

The Pen Company is committed to preserving the privacy of all our visitors. This policy provides a brief overview of how we protect the information you provide to us during your usage of our website. We aim to collect as little information as is necessary to provide a secure, reliable and satisfying service.

We will only collect personal information if it is required to:

  • Provide you with our services
  • Measure the performance of our services (i.e. speed, reliability, relevance) with a view to making improvements

We will not share this data with third parties, unless:

  • It is required to provide our services (e.g. delegating bank payments to encrypted Payment Gateways)
  • We are legally required

Unless we have received your explicit consent we will not engage in:

  • Using your contact information for mass email marketing
  • Tracking your activity across websites (e.g. for marketing or re-marketing)

We will never sell your data, even in an aggregated or anonymised state.

Details on how to manage cookies and revoke permissions are detailed in this policy.

What Personal Data do we collect?

Browsing data includes IP address, browser type and any other information passed to us via your browser when you use our Service.
Our Analytics Vendor tracks how the website is used. Our Analytics Vendor is Google Analytics.
Our Data Vendors are Royal Mail or another select courier and our address finder is Ideal Postcodes.
Our Payment Gateways are Sagepay and Barclaycard.
Our Email Providers are Gmail and Sendgrid.
Our Review Services are Google Reviews and Reviews.co.uk.
Glyph Retail Ltd. is the company that operates thepencompany.com brand and includes any subsidiaries or sister companies.

We will take all reasonable precautions to ensure your information is processed securely and that any processors we use apply at least the equivalent (or stronger) protections required by GDPR.

Some of the information we collect from you may be stored outside the European Economic Area (EEA). In these scenarios we will endeavour to ensure these processors apply the same level of protections as required by GDPR and are party to applicable EU Privacy Frameworks which may be available (like EU-US Privacy Shield).

What is this Personal Data used for?

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.

Where you have given explicit consent when providing us with your details, we may also allow other companies in our group to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at [email protected] Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

How long is this data retained?

For all clients of the site;

For customers that have placed an order we also collect;

For clients who have consented to being contacted by phone;

Cookie Policy

You need cookies enabled to use this website properly. We use cookies to recognise your session, for example, if you leave the site with items in your cart they’ll still be there when you return.

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used in order to make websites work, or work in a better, more efficient way. Websites can read and write these files, enabling them to remember your session preferences and important information that will make your use of a website more convenient (for example by remembering preference settings).

The cookie information we collect for these purposes does not give us access to your computer and does not enable us to obtain personal information other than the data you choose to share with us. Most web browsers automatically accept cookies. You can disable cookies at any time (see below)

What cookies do we use?

Essential cookies are necessary for our site to function and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, the site will not perform as smoothly, for example, if you don't have cookies enabled, you won't be able to put items in the cart, or see your recently viewed items. These cookies expire and will therefore be removed from your computer after two weeks.

Analytics cookies

Analytics cookies collect information about your use of the site to help us to improve functionality. They help us see the most frequently visited pages, record any problems with the site and help show us whether our advertising is effective. They allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. Google will not associate your IP address with any other data held by Google.

How to manage cookies

In addition to the opt-out methods provided above, you can refuse, accept or remove cookies from our website at any time by adjusting the setting on your browser. You can find more information about this procedure via the help menu on your browser. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please note that if cookies are disabled not all features of our website may operate as intended.

Security

We use TLS everywhere. All data passing between you and our servers is encrypted. Payments and storage of payment information are delegated to our Payment Gateways. We do not store your payment details on our servers.

Amendments

We may update this privacy policy from time-to-time by posting a new version on our website and, where appropriate, through e-mail notification.

Your Rights

You may instruct us to:

  • Provide you with any personal information we may have on you
  • Amend inaccurate information on you
  • Remove information we have on you (exercise your right to be forgotten), subject to our legal and contractual obligations

Data Controller

The data controller responsible for this website is The Pen Company.
The Pen Company, Glyph Retail, Unit B2, Astonbury Farm, Astonbury Lane, Hertfordshire, SG2 7EG
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@thepencompany.com