Consumer Rights

Returns

If during the fourteen days after delivery, you decide for any reason that you wish to return the goods, you may do so for a full refund of the purchase price.

All items must be returned complete and in an un-used condition with presentation box where appropriate and original packaging. Fountain pens must be returned empty and with the original ink/cartridge(s). Any damage to goods or presentation boxes due to fountain pen leakage or other cause, or in-complete returns, will be charged for.

Bespoke products such as those that have been engraved or otherwise altered at the request of the customer are not returnable unless they have been engraved or altered other than as directed by the customer, or are faulty.

Please contact us for return information and your returns reference, before you return any item.

Faulty Goods

All items are carefully inspected for quality before dispatch.

However, in the unlikely event that you should receive a faulty item, you can return it for a full refund of the purchase price plus your postage costs, or a replacement plus a refund of your postage costs.

Please contact us for return information and your returns reference, before you return any item.

If you are not completely satisfied with any of our products or service, please telephone Mon-Fri (9.30am-5.00pm), or e-mail and we will do our utmost to resolve your problem as quickly as possible.

The Pen Company do not use any premium rate telephone, fax or internet charges.

Security & Privacy Policy

  • The Pen Company do not pass on customer details to any third parties, other than for the purpose of completing the payment procedure with your bank.
  • We do not send random marketing emails to personal email addresses (spam).
  • The Pen Company shopping basket uses 'cookies' to list what you have put in your basket, ready for checking-out. If you don't have cookies enabled for The Pen Company, you won't be able to put items in the basket. All of these cookies are removed when your session ends.
  • The online ordering process in this website (including the entry of credit card details) uses a secure connection with SSL/256 bit encryption, verified by GeoTrust, an internationally-recognised secure certificate provider.
  • Customers' credit card details are never stored on our site, they go straight from our payment page to the banks' payment system via CardSave.
  • We conform with the requirements of the Data Protection Act, 1998.

The points above summarise our Terms and Conditions and Privacy Policy

Click to read our full Terms and Conditions.
Click to read our full Privacy Policy.